Susan Franzen, PatternShifts Managing Partner, is a collaborative, strategic, and visionary leader with a focus on growth, change, and performance improvement. She has over 25 years of experience in leadership and organizational development and utilized a form of IBPS in her role as the liaison for three shared governance entities: 1) the UT System Employee Advisory Council (EAC); 2) and the UT System Administration Staff Council (SC); and 3) the Change Ambassador Network (CAN). See Appendix A for details about these entities.
Susan has served as both an internal and external consultant leading strategic planning, facilitating higher education and business conferences, implementing organizational change initiatives, and authoring and facilitating leadership development programs at all levels within an organization. She holds a Bachelor’s degree in Business Administration from Elmhurst College and a Master’s in the Neuroscience of Leadership from Middlesex University. She holds certificates in coaching, DiSCTM, training and development, evaluation, negotiation, leadership programs, 360-assessment, change management, and as a teleclass leader.