Theresa Moulton and Suzanne York

"Counteract Chaos: How to Engage with Ambiguity"

Theresa Moulton, founder of Change Management Review and host of summit, will be presenting with Suzanne York, founder of Humans Optimized, how to engage with ambiguity. Ambiguity is related to the number of choices you have when making decisions. The more complex the environment, the more there are possible interactions and the more choices are available.

Their discussion will include:

  • Shift perception of and relationship with ambiguity.
  • Assess ambiguity and understand individual responses to ambiguity.
  • Learn approach and tools for efectivly engaging with ambiguity in the change management application.
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About Theresa Moulton

Editor-In-Chief, Change Management Review™

For the past 25 years, Theresa Moulton has worked with organizations and individuals to implement change. At an organizational level, she has focused on large, complex change projects that were driven by a business process redesign, a system implementation, an internal reorganization and others. In 2014, she also founded Change Management Review™ which brings together professionals who work with organizational change—both academic research and real-world practices—through integrated global perspectives.

About Suzanne York

Founder, Humans Optimized

Suzanne York is Founder and Principal Consultant of Humans Optimized, LLC. Her firm specializes in Change Management for Technology Adoption by bringing together advancements in technology with elevated human skills. Their approach cultivates human-to-human and human-to-technology collaboration that allows clients to take advantage of the immense opportunities in the future of work. Suzanne is a Certified Change Management Professional and a seasoned practitioner with more than 20 years of experience driving large-scale change in Fortune 500 companies. Suzanne combines her deep knowledge of change management with her passion for human dynamics to blend the art of science of change management into tangible results. From driving productivity to engaging employees, Suzanne believes that both the soft and the hard stuff matter. Her fascination with human behavior has been amplified by the addition of smarter machines, the changing workforce, and what they mean to the people side of business. She believes that outcomes are optimized when technology skills and savviness are combined with self-awareness, empathy, curiosity and critical thinking. She lives outside Boston, MA with her husband and two children who enjoy time together playing outdoors, creating art, or exploring new places.


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